Wisewool™ Pillow
Pure Wool. Naturally Cool. Adjustable Support.
30 nights to love it — or your money back.
Save 15% when you buy 2+ items.
- Free NZ shipping over $150
- Free AUS shipping over A$150
- $6 flat rate shipping to NZ & AUS
- 30 night returns
How the Pillow Supports Better Sleep
Temperature Regulation
Most pillows trap heat as the night goes on. Wool breathes naturally and manages moisture, so the pillow stays cool from the moment you lie down to the moment you wake up.
Adjustable Fill
Open the pillow and add or remove wool to match your sleep position, body shape, and preference. The right height — set by you, not the factory.
Long-Term Shape
Synthetic and down pillows compress and lose loft within months. Wool springs back, holding its structure for years instead of weeks.
100% Natural
New Zealand wool and breathable cotton — no synthetic foams, no chemical treatments, no heat-trapping fillers. A material you can actually feel good sleeping on.
At the Do Not Disturb Sleep Company, when we are fortunate enough to make a sale, we believe that’s the start of our job. Our job is not done until our customers (hopefully you) love their sleep and wake up feeling refreshed and happy.
So, we are proud to offer a 30-night ‘Love Your Sleep’ Promise. If the sleep essential you purchase isn’t delivering to your expectations, you can return it within 30 nights to get a full refund, excluding shipping cost (if applicable). What’s the reason we can make this promise? Because our products work, and because we genuinely care
Click here to view our refund policy.
Free NZ shipping on orders over $150
Free AUS shipping on orders over A$150
Flat rate shipping applies to orders below these thresholds. Shipping costs are calculated at checkout based on your location.
We ship across New Zealand and to over 100 countries worldwide using trusted freight partners.
Auckland customers are welcome to collect from our workroom (Mon–Fri, 9am–4pm, excluding public holidays).
View full shipping details here
Size Guide:
Standard = 74cm x 49cm
King = 89cm x 49cm
Note: These are the cover sizes without the inner pillow. The actual pillow size is less than this and depends on whether you remove any of the fill.
Firmness guide: Wool is a denser fibre than synthetics and delivers a medium to firm feel. If you are looking for a soft pillow experience then take a look at our Super Soft pillow. We also have the Air Support pillow which blends soft & supportive perfectly.
Remember, you can easily adjust the comfort level of our pillows by removing or adding fill. Give the pillow a good shake and fluff up to rebalance the fill.
We make the pillows in our Auckland workroom from these local and imported materials:
- 200gsm Wisewool 'Blanketing' - made from premium wool sourced from farms in the Gisborne region
- NZ farmed and refined 'Cloud' wool... courtesy of our friends at Wisewool
- 300TC 100% Cotton Percale - Quilted Cover
- 100% Cotton HD Muslin - Inner Pillowcase
- YKK zip
- Spun Polyester Thread
- Woven Damansk and Recylcled Polyester Labels
- Calico Cotton - Carry Bag (we make these in-house) *save $10 if you don't need any more packaging in your life :)
Pure wool performs best when handled gently, especially when wet. Regular airing is recommended to keep the pillow fresh and reduce the need for washing.
If washing is needed, remove the inner wool filling and hand wash it in COLD water using a gentle wool detergent. Do not wring, agitate, or tumble dry.
The outer pillow duvet can be machine washed in COLD water on a delicate or wool cycle using a wool-safe detergent. Suitable for front loaders or top loaders without an agitator.
Air dry naturally where possible. If needed, finish in a tumble dryer on no heat only. Avoid heat, as it can damage wool fibres.
Can be ironed on a warm setting. Gently stretch the fabric while ironing to help reduce shrinkage.
You may notice small traces of plant material in the wool. This is normal for minimally processed wool and will soften over time.
A Better Foundation for Sleep
Find the Right Pillow for You
Pillow Duvet (Enhancer Layer)
Best for: keeping the pillow you love, but cooler and more breathable. A wool layer that fits over your existing pillow. The cheapest way to bring wool's temperature regulation to your bed without starting over.: Does not include filling — all other pillows in the range include this layer.
Air Support Pillow (Best Value)
Best for: a balanced, all-round feel at a lower price point. A blend of fibre and shredded foam — softer than wool, with a touch of structure. Includes synthetic materials.
Wisewool Pillow (Signature)
Best for: a fully natural, fully adjustable pillow you'll keep for years. 100% New Zealand wool. Open it, adjust it, refill it. Our highest-quality pillow and the one we'd choose for ourselves.
Super Soft Pillow (The Plush Option)
Best for: anyone who wants a soft, sink-in feel. Polyester fibre for a low-resistance, traditional pillow feel. Not natural — just soft.
Built to Adjust, Built to Last
Open the zip, take wool out, add wool back in — keep adjusting until the height fits the way you sleep. Over the years you can top up the filling instead of replacing the whole pillow.
The wool itself is sourced through Wisewool from New Zealand farms and cleaned using natural detergents only — no chemical treatments. The same wool runs through our duvets, body pillows, and sleep masks, so your whole bed can stay cool, breathable, and natural — not just your head.
Still Wondering About Something?
Wool is one of the few natural fibres that actively manages both heat and moisture — that's why it's been used in bedding for thousands of years. Where memory foam and synthetic fills trap warmth as the night goes on, wool breathes continuously, wicking moisture away from your skin and keeping the surface temperature stable. Most of our customers come to wool specifically because they sleep hot, run warm in menopause, or wake up sweaty on synthetic pillows. It's the single most common reason people switch — and stay.
Memory foam holds one fixed shape and traps heat. It contours nicely at first but softens over time and can't be adjusted.
Latex is supportive and durable but firm and unchangeable — what you buy is what you sleep on, forever.
Down is soft and luxurious but compresses overnight, needs constant fluffing, and traps heat more than people expect.
Wool sits between firm and soft, regulates temperature, holds its loft for years, and — unlike all three above — can be opened, adjusted, and refilled. It's the only one of the four that's genuinely customisable to your body.
Yes — and this is exactly why the pillow is adjustable.
Side sleepers usually want more fill to support the gap between shoulder and ear — most add wool until the pillow sits firm and high.
Back sleepers typically want a medium height, with enough give to cradle the head without pushing it forward.
Stomach sleepers generally want less fill — open the pillow and remove wool until it sits flat and soft.
Most people spend the first few nights tweaking the fill before settling on their height. After that, you rarely think about it again.
A good wool pillow should last 8–10 years, often longer. Wool fibres are naturally springy and don't break down the way synthetic fill or down does — most pillows you've owned have flattened within 1–2 years because the fill itself has compressed and lost loft. Wool resists that.
And because the pillow is refillable, when the fill does eventually soften, you top it up with more Wisewool instead of replacing the whole pillow. At $249 spread across a decade, it works out cheaper than replacing a $50 pillow every couple of years — and you sleep better the whole time.
No — and there are two reasons why. Wisewool is scoured using a natural cleaning process that removes the lanolin and most farm scent before it ever reaches our workroom. On top of that, the wool fill sits inside our pillow duvet, which contains the wool and adds another layer between you and the fill. The result is a clean, neutral pillow — not a wool smell.
In the rare case you do notice a faint scent in the first day or two, a quick airing clears it completely.
Sleep on it for up to 30 nights. If it's not right for you — too firm, too soft, too tall, just not your thing — send it back for a full refund. We make every pillow by hand in Auckland and we'd rather you sleep well on something else than keep a pillow you don't love. The full refund policy is here.
I was previously a subscriber to latex pillows, being a natural product and providing a high level of support. However, I discovered only after a couple of years that the latex was degrading so it was time to upgrade. We all know the benefits of wool clothing, namely temperature regulation, odour resistant and sustainably sourced, so I thought let's try a wool-filled pillow. I was not disappointed! As many of the reviews have stated, a significant benefit of this pillow is the ability to adjust the fill volume easily, without any mess. Theres also something "transparent" about the manufacture of this product when you can actually see and touch the natural WiseWool fill. In terms of sleep quality, unlike down this pillow doesnt loose volume as soon as you put your head on it. You'll also sleep peacefully knowing your head is resting on a New Zealand sourced and manufactured product. I purchased the Duoluxe from a Kindface stockist but would have liked to have compared this with the Original.
I love the superb quality of my new Kind Face pillow. The quilted cover is soft, of great quality cotton. I like that I can remove filling and then add back on if I want to, and the little lavender bag I can pop in inside. I feel great that I am enjoying something that has been created in NZ, using NZ wool.
A great pillow, really soft and comfortable and moulds to where your head lies.
My second purchase and I couldn’t possibly be more pleased. When I first came across Kind Face, my main concern was my allergy to wool. I was given expert advice and a handful of wool to test which much to my amazement didn’t prompt any allergic reactions whatsoever.
I’ve found that the pillows provide the perfect level of support just as they are, and are definitely conducive to a great night’s sleep.
Top marks all around, including the outstanding customer service!
Love the cool head feeling, simple to adjust wool loft to suit. Products delivered swiftly and beautifully packaged. Such a delightful company team service!
Hi Carol. We're so happy to hear you love your Wisewool™ Pillow, especially the 'cool head feeling' and being able to personalise the fill to suit you. Thank you for your kind words and support, and love your sleep ❤️💤 Chris 😊
Love that this is 100% natural as I have asthma, eczema and allergies. The ability to adjust the firmness is fantastic as my husband and I are different widths in the shoulder so prefer different pillow heights. Also super happy that over the lifetime of this product it can be easily cleaned and if ever needed the filling can be completely replaced. The 30day risk free trial is great for peace of mind.
Thank you for posting your review Marlene. You have listed some of the key benefits and features of our Wisewool Pillow, and we are so happy to learn these are valued by your husband and yourself 😊 Chris
An excellent product - so comfy!
Hi Sally! We're thrilled to hear you find the Wisewool™ Pillow comfy. Did you remove some of the 100% wool fill to make the height and feel of the pillow perfect for you? Thanks for sharing your experience! 😊Chris
I was a bit worried about this pillow as its a bit denser and harder than I anticipated but so far I have had good sleeps on my new pillow. I do love that you can change the amount of fill and love that its natural fibre that breaths.
Hi Jeena. Thank you for your review of our Wisewool™ Cloud Pillow. We're glad to hear that you've been having good sleeps on it so far. We designed the pillow to be adjustable and made with the very best natural fibres for breathability, so we're happy to hear that you appreciate those features :) Chris
We have a demanding clientele- BNBs in Auckland - and require reliable, high-quality bedding and linens. “Do Not Disturb” deliver promptly, with a good selection of high-quality products that our guests love.
Chris is always focused on customer service and follows up on details of which even we aren’t always aware! Chris’ value-add saves us both time and money.
We would recommend Chris and his products to anyone wanting quality bedding from a NZ business.
Thank you for the wonderful feedback, Robyne!
We know how high the bar is for BNBs in Auckland, so hearing that our Wisewool Cloud Pillows are hitting the mark with your guests is the best feedback we could hope for.
We’re also thrilled to hear that our support is saving you valuable time and money.
Supporting fellow New Zealand businesses is at the heart of what we do, and we’re proud to be your partner in providing a premium sleep experience.
😊 Chris and the Do Not Disturb team
I am very happy with my Wisewool Cloud Pillow. It’s super comfy and I no longer wake with a sore neck, so I’m super happy :)
Great that you can remove or add fill as required, and I love the sustainable materials it’s made from.
A great find, and thank you.
Hi Christine! Thank you so much for your kind words. We're thrilled to hear that our Wisewool Cloud Pillow has helped improve your sleep and reduce neck pain. We designed it with your comfort in mind and we're so happy to learn it's working for you. Thank you for choosing a sustainable option, and supporting New Zealand manufacturing. Sweet dreams :) Chris
I have now had my pillows for a year (late to review) after a family member suggested we give each other good quality pillows for Christmas. After some research decided on these pillows. Best decision! We have all found these pillows comfortable, only a short adjustment time, with improved sleep and I am sure better overall health. The service and delivery time great too.
Thank you for posting your review Karyn. As they say, 'Good things take time' and knowing you have given your Wisewool Cloud wool pillow a good test run means even more to us - and future customers. Thank you again and we hope you keep 'loving your sleep' :) Chris
Gorgeous
I’ve read great things about wool pillows, but for me it doesnt work. I’ve tried taking wool out to get the right comfort but without success. I’m disappointed but it’s not Kind Faces fault. The pillow and slip is well made.
Thank you for giving the Cloud Wool pillow a try Bronwyn, and I am sorry it hasn't worked for you.
We offer a 30 Night 'Sweet Dream's Guarantee with the pillows, so you are entitled to a full refund if you return the pillow to us - but I do have an idea though.
I was wondering if you have seen the two other pillow options we make? They both feature the same beautiful Quilted Wisewool Cover (which we call a Pillow Duvet) as the Cloud Wool pillow but have different inner pillows, unsing non-wool fills. This gives us a range of easily adjustable pillows that all feature wonderful Wisewool on the outside, but different comfort / support levels - depending on the chose fill type. https://kindface.co.nz/collections/pillows
Would you be interested in trying either the Air Support or Super Soft pillow inner, inside the quilted Wisewool cover you currently have? I will happily ship one of them to you in Christchurch at our cost.
I look forward to your reply, and ensuring you either end up with a pillow you are a 100% happy with - or a full refund on your purchase.
😊 Chris
It's been great to finally find a product that is made from sustainable materials, and the wool filling is nice and soft.
This is a great pillow - I love wool and the fact I can take out some of the stuffing and add it back until I get the perfect size for me is so good. It has relieved much of the pain I regularly get in my shoulder and neck.
I have serious neck issues so have been on the lookout for an adjustable comfortable pillow forever. I have had 10 days with my Kind Face pillow and had excellent sleeps so am very happy indeed.
Absolutely love my new pillow - an upgrade from the standard one I've had for a few years (and gifted on) and this one is so nice and soft but firm enough for side sleeping
The Duoluxe Wisewool Pillow is an absolute dream to sleep on. I have been a huge fan of wool for a long time, but my expectations were superseded by this product. It is amazingly comfortable and the fact that you can change (more/less) the Wool filling makes it a durable lifetime item.
This is the best pillow I have purchased.
No sore neck anymore which is great. Had to adjust the filling but as I use it I can put the wool back in . Many thanks.
I have spent the last 6 years trying to find a pillow that my husband finds comfortable. After so many failures and expense we are so thrilled to finally find a pillow that keeps it's softness through the night and doesn't leave my husband with a sore neck. Thank you so much for a great pillow.
Excellent quality and extremely comfortable once I adjusted it to my liking.
I'd recommend it to anyone.
kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.
chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!
I can’t thank Chris enough. He was lovely with answering all my questions, and offering a discount. Fabulous pillow and has helped my back and shoulder heaps already. Much love to the Kind Face team. Absolutely amazing.
The Wisewool pillow is extremely comfortable and supportive. It also regulates temperature far better than my previous memory foam pillow. The natural fibres and care taken with the pillow make it a pleasure to sleep on. I’ve never been a great sleeper but have slept well on my new pillow from Kind Face.
I love how I can remove the filling to the right height, perfect to suit all sleeping positions. I no longer have a sore neck
We Dream It, And We Make It
We spend a lot of time thinking about what we can do to sleep, and live better. It’s a challenge that has kept us up at night - metaphorically speaking.
The truth is, we sleep pretty darn well. And that’s the simple mission behind Do Not Disturb: to improve lives through better sleep, and living.
If you are wondering who makes these proven-to-perform sleep essentials - we do. Each one is made by hand in our own workroom, which is a rarity these days. This allows us to protect our quality, our people, and our purpose.
Take a look through our Instagram page or visit our Auckland workroom - to get to know us a little better.
