Customer Feedback

We believe we have the best customers in the world! They make great choices, supporting New Zealand manufacturing and the best of nature vs synthetic materials. Here's what they think of us, and our products.

Based on 575 reviews
86%
(496)
10%
(55)
3%
(20)
1%
(3)
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(1)
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Weighted Eye Mask
Anonymous (Auckland, NZ)
The best!

Have tried many sleep masks and this one stays on, blocks out light so well and is nice and soft. Brilliant product.

J
Wisewool™ Cloud Wool - Refill Pack
Jacqueline Hilford (Auckland, NZ)
Wise wool

The product is great thank you 😊
The serve was amazing, my parcel arrived very promptly and I have just received my second delivery today. Keep up the great work.

S
Wisewool™ Cloud Pillow
Shelley Hughes (Tauranga, NZ)
Pillow

Gorgeous

c
Wisewool™ Pillow Duvet
colleen Scotney (Palmerston North, NZ)

quick to receive and really happy

R
Wisewool™ Pillow Duvet
Robyn Shanks (Auckland, NZ)
Love it.

Love my pillow duvet. Makes my pillow feel bigger & gives it a bit more padding. Thanks.

A
Weighted Eye Mask
Anonymous (Wellington, NZ)
So good my son claimed it!

I purchased for myself but my 9 year old son has found it really helpful with sleep so he’s claimed it and I’ll have to purchase one for me!

S
Wisewool™ Sleep Mask
Sherin (Auckland, NZ)
Best Sleep Mask EVER!!!

I work nighshifts and it has been incredibly difficult to find a comfortable mask for day sleeping, but this one is IT! The elastic straps are firm yet don't pull, the mask is soft comfortable against my face, and best of all it is breathable so doesn't make my face hot. If you need a good sleep, especially during daytime, I highly recommend this sleep mask, I've never slept better! 😴 🥰

H
Wisewool™ Sleep Mask
Helen Kilgour (Auckland, NZ)
Light weight mask

A very comfortable, soft and light weighted mask. The elastic sits well and you hardly realise you are wearing a mask. It does have warmth in it for winter.

A
Wisewool™ Duvets
Alan Officer (Gisborne, NZ)
Love wise wool products

I have a number of the wise wool duvets and they are wonderful. So light and so warm.

M
Wisewool™ Body Pillows
MK (Auckland, NZ)
Great Pillow!

Had the best sleep with this body pillow. Thank you!

J
Felted NZ Wool Draught Stopper
John Major (Hamilton, NZ)
Beautiful draft stopper

Really well made, amazing quality thank you so much!

K
Felted NZ Wool Draught Stopper
Kirsten Carey (Christchurch, NZ)
Felted NZ Wool Draught Stopper

Range of colours plus it works really well. Not too bulky....just right.

R
Weighted Eye Mask
Ruth Duckmanton (Christchurch, NZ)
Weighted Eye Mask

I purchased the wool mask and the weighted mask...I like them both and it just depends on how I feel as to which one I choose. I do particularly love the weighted mask some nights. And then came along 'do not disturb ' this is a lovely mask, though not as black-out as the weighted one.
I have loved the response and interaction with the staff and their dealing with an Issue I had.
Ruth

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Heat & Cold Pack
Dee S (Auckland, NZ)
Really effective and easy to position

I purchased the Heat+Cold Pack which is really effective and easy to position. I have used it many times since purchasing and may treat family members, going forward :) Dee

S
Felted NZ Wool Draught Stopper
Suze (Palmerston North, NZ)
Quality and a thing of beauty

Solid,, functional and easy on the eye.Thanks Kind Face.

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Wisewool™ Pillow Duvet
Glen S (Auckland, NZ)
I was going to replace my current pillows

The wool pillow covers have put new life into my existing flat feather pillows and we love them. What a great idea 😊

A
Wisewool™ Sleep Mask
Andre K (Auckland, NZ)
The twin-straps are a game changer!

I’ve just woken up after a night shift and believe I have found the perfect mask. It's the straps that set it apart from all of the other masks I have tried, with the lower one sitting low on the neck and the upper strap well above the ears. Neither provides ear discomfort, especially when side sleeping.
Anyway, I just wanted to thank you for a great sleep before I head off to work.

E
Weighted Eye Mask
Esther Daniel (Christchurch, NZ)
Eye Mask

Smell great and total black out. So beautifully made. Happy to support a kiwi business!

C
Weighted Eye Mask
Carmen Lammerding (Christchurch, NZ)
Love the new design

The new design and elastic band has made the new eye mask even better than the previous one! We are loving both new weighted and wool versions.

S
Heat & Cold Pack
Samantha Moess (Auckland, NZ)
Amazing product and customer service

Thank you so much Chris for all your kindness and fab customer service! Your product has already done incredible things

L
Weighted Eye Mask
Lisa Powlesland (Suva, FJ)
excellent local product

love these eye masks! i’ve bought them as gifts and finally gave one for myself- such great quality and Kiwi owned

J
The 'Original' Wisewool™ Sleep Mask (CLEARANCE - Save 40%)
Jack Dennehy Coles (Christchurch, NZ)

Great quality

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2025 Wisewool Sleep Mask (CLEARANCE - Save 40%)
Beth Chapman (Auckland, NZ)
Great product

Very comfortable well made mask .. I know I will get lots of use out of it .. extremely pleased with this purchase.

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Wisewool Pillows (CLEARANCE - Save 40%)
Neo McCoach (Auckland, NZ)
Just what I wanted

It's been great to finally find a product that is made from sustainable materials, and the wool filling is nice and soft.

C
Wisewool™ Duvets
Craig Jones (Auckland, NZ)
All doubts quickly dispelled

Having been an avid outdoor enthusiast I know the benefits of wool activewear, namely warmth, outstanding temperature regulation and odour resistant. Equally, goose down offers superior warmth to weight (and compressibility) for sleeping bags in cold climates. So I had my doubts on whether a 350gsm winter weight wool duvet inner could compete with my 90/10 goose down duvet inner. I became more concerned when the Kindface duvet arrived and I swapped the inners over given the significant difference in loft. However, tested on the coldest of Invercargill nights the wool duvet inner outperformed the goose down. The wool duvet also created pockets of warm air allowing for freedom of movement on cold nights without fear of stretching out into a cold area. This duvet really does change the feeling of being warm and I still can't get over how something so "flat-looking" can outperform my best goose-down duvet.