Customer Feedback

We believe we have the best customers in the world! They make great choices, supporting New Zealand manufacturing and the best of nature vs synthetic materials. Here's what they think of us, and our products.

Based on 584 reviews
86%
(505)
9%
(55)
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(20)
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Heat & Cold Pack (CLEARANCE - Save 40%)
Shireen Spaull (Christchurch, NZ)
Great size and many uses

Bought one for myself and one for my 22 year old daughter who’s dancing and physically active.
We’ve both used them and found the size is perfect for tummy pains and shoulder and back tightness. Elongated design and handles means it’s a good size and easy to manipulate and hold on to, and to reach the best position to provide relief.
We both like the size and shape of the handles.
By far the best microwaveable heat pack we’ve come across. Haven’t used it for cooling yet. Thankfully no need!

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Felted NZ Wool Draught Stopper
Vanessa (Auckland, NZ)
Fabulous Draught Stopper

I am onto my second winter with my draught stoppers. They are great. Good quality. Great colour options and stylish.

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Wisewool™ Body Pillows
Marlene Holmes (Auckland, NZ)
Great service

Bought the buddy body pillow for my partner.
He loves it, amazingly, you can remove some of the wise wool, which we did and he is using to support his back as a wraparound pillow in his lazyboy! The extra wisewool has given us a great spare pillow.....stunning. Delivery was super fast and great information from Chris.

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Weighted Eye Mask
Zoe Morken (Auckland, NZ)
Fabulous

Love it, nothing more to say!

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Weighted Eye Mask
MONIQUE DICKSON (Auckland, NZ)
Now its dark enough to sleep deep!

Just adoring my sleep mask, with a newborn baby I can now sleep easily during the day and fall asleep faster at night too. This sleep mask is like my new best friend!

Amazing support

I’ve been using this pillow to support pregnancy and it is amazing - best sleeps yet! The comfort is incredible and I love that I’m sleeping with all natural materials for me and my baby. Couldn’t recommend more.

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Weighted Eye Mask
Lauren Read (Auckland, NZ)
5 Stars for the Weighted Eye Mask

I bought the weighted eye mask and I am so enjoying it. When I picked up the item, Chris gave me a tour of the workshop and I was so pleased to see firsthand the amazing NZ materials being used in the workshop and meeting the people who made my eyemask. Brilliant work. I will definitely be back and will continue recommending your products.

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Wisewool™ Sleep Mask
Jonathan Burgess (Auckland, NZ)
The best sleep mask

I just upgraded to the new model of sleep mask after a couple of years with the previous one. It's such a good mask - the double elastic band holds it in place well with no annoying pressure points for a side sleeper and the wool maintains a very comfortable temperature. I like how it's adjustable and that I can eventually get a new elastic band when this one wears out. A great product made by great people.

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Wisewool™ Pillow Duvet
Nicky H (Auckland, NZ)
Never going to leave home again without my quilted wool pillow cover

I had a horrendous night's sleep with you know who snoring on synthetic pillows in an air-conditioned room ....snoring and stuffed up big time.

SO I woke him to put my merino jersey over the pillow as a pillowcase and swear it halved the snoring level.....bloody magic.....way better than me having 2 sets of ear plugs in each ear and a pillow over my head and still thinking about leaping off the balcony !!!!!!

I would recommend that everyone travel with a quilted wool pillowcase when travelling. It's totally doable, and I am never going to leave home again without my Wisewool Pillow Duvet.

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Weighted Eye Mask
Anonymous (Auckland, NZ)
The best!

Have tried many sleep masks and this one stays on, blocks out light so well and is nice and soft. Brilliant product.

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Wisewool™ Cloud Wool - Refill Pack
Jacqueline Hilford (Auckland, NZ)
Wise wool

The product is great thank you 😊
The serve was amazing, my parcel arrived very promptly and I have just received my second delivery today. Keep up the great work.

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Wisewool™ Cloud Pillow
Shelley Hughes (Tauranga, NZ)
Pillow

Gorgeous

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Wisewool™ Pillow Duvet
colleen Scotney (Palmerston North, NZ)

quick to receive and really happy

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Wisewool™ Pillow Duvet
Robyn Shanks (Auckland, NZ)
Love it.

Love my pillow duvet. Makes my pillow feel bigger & gives it a bit more padding. Thanks.

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Weighted Eye Mask
Anonymous (Wellington, NZ)
So good my son claimed it!

I purchased for myself but my 9 year old son has found it really helpful with sleep so he’s claimed it and I’ll have to purchase one for me!

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Wisewool™ Sleep Mask
Sherin (Auckland, NZ)
Best Sleep Mask EVER!!!

I work nighshifts and it has been incredibly difficult to find a comfortable mask for day sleeping, but this one is IT! The elastic straps are firm yet don't pull, the mask is soft comfortable against my face, and best of all it is breathable so doesn't make my face hot. If you need a good sleep, especially during daytime, I highly recommend this sleep mask, I've never slept better! 😴 🥰

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Wisewool™ Sleep Mask
Helen Kilgour (Auckland, NZ)
Light weight mask

A very comfortable, soft and light weighted mask. The elastic sits well and you hardly realise you are wearing a mask. It does have warmth in it for winter.

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Wisewool™ Duvets
Alan Officer (Gisborne, NZ)
Love wise wool products

I have a number of the wise wool duvets and they are wonderful. So light and so warm.

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Wisewool™ Body Pillows
MK (Auckland, NZ)
Great Pillow!

Had the best sleep with this body pillow. Thank you!

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Felted NZ Wool Draught Stopper
John Major (Hamilton, NZ)
Beautiful draft stopper

Really well made, amazing quality thank you so much!

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Felted NZ Wool Draught Stopper
Kirsten Carey (Christchurch, NZ)
Felted NZ Wool Draught Stopper

Range of colours plus it works really well. Not too bulky....just right.

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Weighted Eye Mask
Ruth Duckmanton (Christchurch, NZ)
Weighted Eye Mask

I purchased the wool mask and the weighted mask...I like them both and it just depends on how I feel as to which one I choose. I do particularly love the weighted mask some nights. And then came along 'do not disturb ' this is a lovely mask, though not as black-out as the weighted one.
I have loved the response and interaction with the staff and their dealing with an Issue I had.
Ruth

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Heat & Cold Pack
Dee S (Auckland, NZ)
Really effective and easy to position

I purchased the Heat+Cold Pack which is really effective and easy to position. I have used it many times since purchasing and may treat family members, going forward :) Dee

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Felted NZ Wool Draught Stopper
Suze (Palmerston North, NZ)
Quality and a thing of beauty

Solid,, functional and easy on the eye.Thanks Kind Face.

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Wisewool™ Pillow Duvet
Glen S (Auckland, NZ)
I was going to replace my current pillows

The wool pillow covers have put new life into my existing flat feather pillows and we love them. What a great idea 😊