Do Not Disturb
New Zealand Wool Pillow
Others use wool. We choose Wisewool™
30 nights to love it, or your money back.
A wool pillow you set to your own height. Wisewool™ fill in an organic cotton cover, made by hand by Do Not Disturb Sleep Company in our Auckland workroom.
It arrives generously filled. Unzip the cover and take wool out, or put it back, until the height suits the way you sleep. Keep the spare wool. When the fill settles, give it a shake or top it up instead of buying a new pillow.
Wool absorbs up to a third of its own weight in moisture without feeling damp, then releases it into the air. That is how it regulates temperature.
Choose the Classic, or the Deluxe, which adds our Pillow Duvet: a quilted organic cotton cover with a layer of Wisewool™ inside. Standard and King sizes. 30 nights to love it, or your money back.
Standard 71 x 47cm
King 87 x 47cm
Feel. Medium to firm. It arrives generously filled. Unzip it and take wool out for a lower, softer pillow, or leave it full for more height. How to find your height is set out further down the page.
Classic or Deluxe. Both have the same fill and adjust the same way. The Deluxe adds the Pillow Duvet, a quilted organic cotton cover with a layer of Wisewool™, over the top.
Give the pillow a shake now and then to spread the fill evenly.
Handcrafted in our Auckland workroom from local and imported materials.
Classic
- Wisewool™ loose wool fill, New Zealand strong wool, 36 to 39 micron
- Organic cotton cover with a YKK zip
Deluxe
- Everything in the Classic
- The Pillow Duvet: a quilted organic cotton cover with a 200gsm needle-punched Wisewool™ layer, made from wool grown on selected farms in the Tairāwhiti Gisborne region, with a YKK zip
Both come in a calico cotton carry bag we make in-house. It is a good place to keep any wool you take out. Save $10 at checkout if you do not need the bag.
Nothing is applied to the wool. No antibacterial finish, no biocide, no flame retardant.
If you ever want it fuller, add a 250g Wisewool™ refill pack.
Pure wool does not like to be roughed up or heated while wet. Regular airing keeps it fresh and reduces how often it needs washing.
The cover. Unzip it, take the wool out, and machine wash the cover on COLD. Cold water guards against shrinkage.
The wool. Do not machine wash the wool. A few hours of airing, in the sun if you can, does more than a wash. If it needs more, hand wash it gently in COLD water with a wool detergent. Do not wring, agitate or tumble dry.
The Pillow Duvet (Deluxe). Machine wash on COLD on a delicate or wool cycle with a wool-safe detergent, in a front loader or a top loader without an agitator. Air dry, or finish in a tumble dryer on no heat.
Every few months. Take the wool out, give it a shake and put it back. It evens out the fill and lets you reset the height.
You may notice traces of natural plant matter in the wool. It softens with use and is a sign of how little is done to the wool.
Every pillow ships free to New Zealand and Australia.
Free NZ shipping on orders over $150. Free AUS shipping on orders over A$150.
Australian orders usually arrive in 4 to 10 days.
Flat rate shipping applies to orders below these thresholds. Shipping costs are calculated at checkout based on your location.
We ship across New Zealand and to over 100 countries worldwide using trusted freight partners.
Auckland customers are welcome to collect from our workroom, Mon to Fri, 9am to 4pm, excluding public holidays.
View full shipping details here
Sleep on it for up to 30 nights. If it is not right for you, return it within 30 nights for a full refund, excluding shipping cost if applicable.
Our 30-night Love Your Sleep promise covers every sleep essential we make. Read our refund policy.
What owners say
140 verified reviews
Switched from memory foam
The Wisewool pillow is extremely comfortable and supportive. It also regulates temperature far better than my previous memory foam pillow. The natural fibres and care taken with the pillow make it a pleasure to sleep on.
Matthew B.
Verified
Dunedin
Two heights, one bed
The ability to adjust the firmness is fantastic as my husband and I are different widths in the shoulder so prefer different pillow heights. Also super happy that over the lifetime of this product it can be easily cleaned and if ever needed the filling can be completely replaced. The 30day risk free trial is great for peace of mind.
Marlene H.
Verified
Hamilton
Set Your Height
It arrives full. You take out what you do not need.
Sleep on It Full First
Every pillow arrives generously filled, so start there. Give it a night before you change anything.
Take Out a Handful at a Time
Unzip the cover, take out a handful of wool, and try it again. On your side, your head should sit level with your spine. On your back, it should tip slightly forward. Side sleepers usually keep more wool. Stomach sleepers usually keep the least.
Keep What You Take Out
Store the spare wool in the calico bag, or any bag you have. When the fill settles, give it a shake or put some back. If you want it fuller still, add a 250g Wisewool™ refill pack.
One Each, Set to Each of You
Buy two and set each one to suit the person sleeping on it. Any 2 items save 15%.
“I needed less fill and my husband wanted slightly more so it worked out perfectly for us.” Megan, Auckland
Two ways to have it
Classic or Deluxe
The Classic is the pillow itself. Wisewool™ fill in an organic cotton cover, with a zip so you can take wool out or put it back until the height is right. Choose it if you want a wool pillow in a cover you unzip and wash.
The Deluxe is the same Classic, zipped inside our Pillow Duvet. The Pillow Duvet is a quilted organic cotton cover with a layer of needle-punched Wisewool™ inside. It works as a soft wool cover that gives the pillow a softer feel and a finished, quilted look. Choose it if you want both. It comes off to be machine washed.
Already have a pillow you like? The Pillow Duvet is sold on its own. It zips over a Classic at any time, or over a pillow you already own, and puts a layer of wool between you and it.
“The wool pillow covers have put new life into my existing flat feather pillows and we love them.” Glen, Auckland
Why the Fill is Wool
Your face is against your pillow all night, so what is inside it matters.
Moisture In, Moisture Out
Wool absorbs up to a third of its own weight in moisture without ever feeling damp, then gives it back to the air. That is how it regulates temperature. Polyester fill absorbs under one percent.
Springy, Medium to Firm
New Zealand strong wool is a coarse, springy fibre. It gives a pillow that feels medium to firm, not squashy. Take wool out if you want it lower and softer.
Nothing Added
Wool inside, organic cotton outside. Nothing is applied to the wool. No antibacterial finish, no biocide, no flame retardant.
“We just love that we are using 100% wool pillows.” Emily, Christchurch
Refill, Don’t Replace
Wool settles with use. When it does, top it up with a Wisewool™ refill pack instead of buying a new pillow. The cover and the wool you already have stay in use.
From Paddock to Pillow
Grown in Tairāwhiti Gisborne
The wool comes from more than 250 family-owned partner farms across Tairāwhiti Gisborne, all working to New Zealand Farm Assurance Programme standards. The region's warm maritime climate grows strong wool with almost no plant matter in it. Wisewool's family have worked with wool here since 1894.
Cleaned, Tested and Made Into Fill
The wool is scoured in Napier, then made into a springy loose fill at the Wisewool factory at Te Poi. It was independently tested by NZWTA to method IWTO-DTM-59 for four classes of sheep pesticide residue. None was detected.
The Pillow Duvet’s wool layer is needle-punched at Te Poi into a single sheet.
Goes with
The Same Wool, Over You
The pillow uses Wisewool™ as a springy loose fill, so you can set its height. The New Zealand Wool Duvet Inner uses the same wool as a single needle-punched sheet, spread evenly across the whole bed.
Same farms, and nothing added to the wool.
Any two items in one order from Do Not Disturb Sleep Company saves 15%.
I was previously a subscriber to latex pillows, being a natural product and providing a high level of support. However, I discovered only after a couple of years that the latex was degrading so it was time to upgrade. We all know the benefits of wool clothing, namely temperature regulation, odour resistant and sustainably sourced, so I thought let's try a wool-filled pillow. I was not disappointed! As many of the reviews have stated, a significant benefit of this pillow is the ability to adjust the fill volume easily, without any mess. Theres also something "transparent" about the manufacture of this product when you can actually see and touch the natural WiseWool fill. In terms of sleep quality, unlike down this pillow doesnt loose volume as soon as you put your head on it. You'll also sleep peacefully knowing your head is resting on a New Zealand sourced and manufactured product. I purchased the Duoluxe from a Kindface stockist but would have liked to have compared this with the Original.
I love the superb quality of my new Kind Face pillow. The quilted cover is soft, of great quality cotton. I like that I can remove filling and then add back on if I want to, and the little lavender bag I can pop in inside. I feel great that I am enjoying something that has been created in NZ, using NZ wool.
A great pillow, really soft and comfortable and moulds to where your head lies.
My second purchase and I couldn’t possibly be more pleased. When I first came across Kind Face, my main concern was my allergy to wool. I was given expert advice and a handful of wool to test which much to my amazement didn’t prompt any allergic reactions whatsoever.
I’ve found that the pillows provide the perfect level of support just as they are, and are definitely conducive to a great night’s sleep.
Top marks all around, including the outstanding customer service!
Love the cool head feeling, simple to adjust wool loft to suit. Products delivered swiftly and beautifully packaged. Such a delightful company team service!
Hi Carol. We're so happy to hear you love your Wisewool™ Pillow, especially the 'cool head feeling' and being able to personalise the fill to suit you. Thank you for your kind words and support, and love your sleep ❤️💤 Chris 😊
Love that this is 100% natural as I have asthma, eczema and allergies. The ability to adjust the firmness is fantastic as my husband and I are different widths in the shoulder so prefer different pillow heights. Also super happy that over the lifetime of this product it can be easily cleaned and if ever needed the filling can be completely replaced. The 30day risk free trial is great for peace of mind.
Thank you for posting your review Marlene. You have listed some of the key benefits and features of our Wisewool Pillow, and we are so happy to learn these are valued by your husband and yourself 😊 Chris
An excellent product - so comfy!
Hi Sally! We're thrilled to hear you find the Wisewool™ Pillow comfy. Did you remove some of the 100% wool fill to make the height and feel of the pillow perfect for you? Thanks for sharing your experience! 😊Chris
I was a bit worried about this pillow as its a bit denser and harder than I anticipated but so far I have had good sleeps on my new pillow. I do love that you can change the amount of fill and love that its natural fibre that breaths.
Hi Jeena. Thank you for your review of our Wisewool™ Cloud Pillow. We're glad to hear that you've been having good sleeps on it so far. We designed the pillow to be adjustable and made with the very best natural fibres for breathability, so we're happy to hear that you appreciate those features :) Chris
We have a demanding clientele- BNBs in Auckland - and require reliable, high-quality bedding and linens. “Do Not Disturb” deliver promptly, with a good selection of high-quality products that our guests love.
Chris is always focused on customer service and follows up on details of which even we aren’t always aware! Chris’ value-add saves us both time and money.
We would recommend Chris and his products to anyone wanting quality bedding from a NZ business.
Thank you for the wonderful feedback, Robyne!
We know how high the bar is for BNBs in Auckland, so hearing that our Wisewool Cloud Pillows are hitting the mark with your guests is the best feedback we could hope for.
We’re also thrilled to hear that our support is saving you valuable time and money.
Supporting fellow New Zealand businesses is at the heart of what we do, and we’re proud to be your partner in providing a premium sleep experience.
😊 Chris and the Do Not Disturb team
I am very happy with my Wisewool Cloud Pillow. It’s super comfy and I no longer wake with a sore neck, so I’m super happy :)
Great that you can remove or add fill as required, and I love the sustainable materials it’s made from.
A great find, and thank you.
Hi Christine! Thank you so much for your kind words. We're thrilled to hear that our Wisewool Cloud Pillow has helped improve your sleep and reduce neck pain. We designed it with your comfort in mind and we're so happy to learn it's working for you. Thank you for choosing a sustainable option, and supporting New Zealand manufacturing. Sweet dreams :) Chris
I have now had my pillows for a year (late to review) after a family member suggested we give each other good quality pillows for Christmas. After some research decided on these pillows. Best decision! We have all found these pillows comfortable, only a short adjustment time, with improved sleep and I am sure better overall health. The service and delivery time great too.
Thank you for posting your review Karyn. As they say, 'Good things take time' and knowing you have given your Wisewool Cloud wool pillow a good test run means even more to us - and future customers. Thank you again and we hope you keep 'loving your sleep' :) Chris
Gorgeous
I’ve read great things about wool pillows, but for me it doesnt work. I’ve tried taking wool out to get the right comfort but without success. I’m disappointed but it’s not Kind Faces fault. The pillow and slip is well made.
Thank you for giving the Cloud Wool pillow a try Bronwyn, and I am sorry it hasn't worked for you.
We offer a 30 Night 'Sweet Dream's Guarantee with the pillows, so you are entitled to a full refund if you return the pillow to us - but I do have an idea though.
I was wondering if you have seen the two other pillow options we make? They both feature the same beautiful Quilted Wisewool Cover (which we call a Pillow Duvet) as the Cloud Wool pillow but have different inner pillows, unsing non-wool fills. This gives us a range of easily adjustable pillows that all feature wonderful Wisewool on the outside, but different comfort / support levels - depending on the chose fill type. https://kindface.co.nz/collections/pillows
Would you be interested in trying either the Air Support or Super Soft pillow inner, inside the quilted Wisewool cover you currently have? I will happily ship one of them to you in Christchurch at our cost.
I look forward to your reply, and ensuring you either end up with a pillow you are a 100% happy with - or a full refund on your purchase.
😊 Chris
It's been great to finally find a product that is made from sustainable materials, and the wool filling is nice and soft.
This is a great pillow - I love wool and the fact I can take out some of the stuffing and add it back until I get the perfect size for me is so good. It has relieved much of the pain I regularly get in my shoulder and neck.
I have serious neck issues so have been on the lookout for an adjustable comfortable pillow forever. I have had 10 days with my Kind Face pillow and had excellent sleeps so am very happy indeed.
Absolutely love my new pillow - an upgrade from the standard one I've had for a few years (and gifted on) and this one is so nice and soft but firm enough for side sleeping
The Duoluxe Wisewool Pillow is an absolute dream to sleep on. I have been a huge fan of wool for a long time, but my expectations were superseded by this product. It is amazingly comfortable and the fact that you can change (more/less) the Wool filling makes it a durable lifetime item.
This is the best pillow I have purchased.
No sore neck anymore which is great. Had to adjust the filling but as I use it I can put the wool back in . Many thanks.
I have spent the last 6 years trying to find a pillow that my husband finds comfortable. After so many failures and expense we are so thrilled to finally find a pillow that keeps it's softness through the night and doesn't leave my husband with a sore neck. Thank you so much for a great pillow.
Excellent quality and extremely comfortable once I adjusted it to my liking.
I'd recommend it to anyone.
kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.
chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!
I can’t thank Chris enough. He was lovely with answering all my questions, and offering a discount. Fabulous pillow and has helped my back and shoulder heaps already. Much love to the Kind Face team. Absolutely amazing.
The Wisewool pillow is extremely comfortable and supportive. It also regulates temperature far better than my previous memory foam pillow. The natural fibres and care taken with the pillow make it a pleasure to sleep on. I’ve never been a great sleeper but have slept well on my new pillow from Kind Face.
I love how I can remove the filling to the right height, perfect to suit all sleeping positions. I no longer have a sore neck
FAQ
Sleep on it full for the first night. Then unzip the cover and take out a handful of wool at a time, until your head sits level with your spine when you lie on your side, or tips slightly forward when you lie on your back.
Keep what you take out, and put it back whenever you like. Most people adjust the fill over the first few nights, then leave it.
All of them, because you set the height.
Side sleepers usually want more fill, to support the gap between shoulder and ear.
Back sleepers usually want a medium height.
Stomach sleepers usually want less, so take wool out until it sits low and soft.
Medium to firm. Strong wool is springy, and the pillow arrives generously filled, so it can feel fuller and firmer on the first night than you expect. Taking wool out makes it lower and softer.
The Classic is Wisewool™ fill in an organic cotton cover with a zip. The Deluxe is the same Classic pillow, zipped inside our Pillow Duvet: a quilted organic cotton cover with a layer of needle-punched Wisewool™ inside.
Both use the same fill and adjust the same way. The Deluxe puts a layer of wool on the surface too, and the Pillow Duvet comes off to be machine washed.
Yes. Add a Pillow Duvet at any time and zip your Classic inside it. If you already know you want both, choosing the Deluxe above is the simplest way to have them.
Wool absorbs up to a third of its own weight in moisture without feeling damp, draws it away from your skin and gives it back to the air. That is how it regulates temperature. Polyester fill absorbs under one percent.
Some of our customers tell us they chose wool because they sleep warm.
Some people notice a faint wool scent when it is new. It fades within a week or two, and some people like it. A few hours of airing, in the sun if you can, speeds it up.
What it will not smell of is chemistry, because nothing was applied to the wool.
Wool settles with use. Take the wool out every few months, shake it, and put it back. That spreads the fill evenly and lets you reset the height. When you want it fuller, top it up with the wool you kept, or a 250g Wisewool™ refill pack.
The covers, yes. Unzip the Classic, take the wool out, and machine wash the cover cold. The Deluxe’s Pillow Duvet machine washes cold on a wool cycle. The wool itself should not go in the machine. Air it instead, and hand wash it gently if it ever needs more. Full care instructions are in the panel above.
Sleep on it for up to 30 nights. If it is not right for you, send it back for a full refund, excluding shipping. We make every pillow by hand in Auckland and would rather you find the right pillow than keep one you do not love. Read the refund policy.
Returns from Australia are welcome. Send it back to our Auckland workroom within the 30 nights. Return shipping is at your cost.
