Flaxseed & Lavender

Heat & Cold Pack

$79.00 NZD
Buy 2, save 15%
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Warm it in the microwave. Chill it in the freezer. One pack for sore muscles, tight shoulders, cramps and long days.

This isn't a wheat bag from the supermarket. It's stonewashed Turkish linen filled with Canterbury-grown flaxseed and dried lavender, cut and sewn by hand in our Auckland workroom.

The raw cotton handles are always comfortable to hold, even straight out of the microwave or freezer, so the pack is easy to pick up, wrap and hold in place.

Free NZ shipping on orders over $150

Free AUS shipping on orders over A$150

Flat rate shipping applies to orders below these thresholds. Shipping costs are calculated at checkout based on your location.

We ship across New Zealand and to over 100 countries worldwide using trusted freight partners.

Auckland customers are welcome to collect from our workroom (Mon–Fri, 9am–4pm, excluding public holidays).

View full shipping details here

Heating: Microwave only, never a gas or electric oven. Place the pack in a clean microwave with a mug of water beside it, and make sure it can rotate freely. Start with 120 seconds, then test it against your hand. If you want it warmer, add 30-second bursts until it feels right.

Cooling: Seal the pack inside a clean plastic bag so it stays dry and fresh, then place it in the freezer. Two hours gets it properly cold. It never freezes into a solid block, so you can leave it in as long as you like, even overnight. For a gentler chill, use the fridge instead. Take it out of the bag and it's ready to use.

Spot clean only, with a damp cloth and a little mild detergent. Let it dry completely before heating or cooling again.

Don't machine wash or submerge the pack — the flaxseed inner can't be washed. If it gets wet, dry it out fully before use. Never microwave the pack while it's damp.

Three Natural Materials

The Linen

Stonewashed Turkish linen, certified STANDARD 100 by OEKO-TEX®, which means every thread is tested safe against skin. Pure natural fibre that's breathable and made to last.

Pile of flaxseeds on a light surface with shadows
The Flaxseed

Grown in Canterbury. It holds warmth from the microwave and cold from the freezer, and it won't scorch or go stale.

Bouquet of lavender on a textured surface with natural light
The Lavender

Dried lavender flowers mixed through the fill. The scent comes through when the pack is warm, and fades right back when it cools.

  • 5 stars: 17 (94%)
  • 4 stars: 1 (6%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
Some of the reviews shown are from related products the merchant grouped with this one.
A
Anonymous
Appreciate the practical handles, lovely linen

Appreciate the practical handles, lovely linen feel and the scent is just gorgeous

Hi Carol. We're so glad you love the handles, linen feel, and scent. Thanks for sharing your feedback... we really appreciate it :) Chris

S
Shireen Spaull (Christchurch, NZ)
Great size and many uses

Bought one for myself and one for my 22 year old daughter who’s dancing and physically active.
We’ve both used them and found the size is perfect for tummy pains and shoulder and back tightness. Elongated design and handles means it’s a good size and easy to manipulate and hold on to, and to reach the best position to provide relief.
We both like the size and shape of the handles.
By far the best microwaveable heat pack we’ve come across. Haven’t used it for cooling yet. Thankfully no need!

D
Dee S (Auckland, NZ)
Really effective and easy to position

I purchased the Heat+Cold Pack which is really effective and easy to position. I have used it many times since purchasing and may treat family members, going forward :) Dee

S
Samantha Moess (Auckland, NZ)
Amazing product and customer service

Thank you so much Chris for all your kindness and fab customer service! Your product has already done incredible things

D
Debb Roche
Too small and no tie

I bought this to go around my middle but it’s rather small
Should have taken more notice on the size
Also needs something to tie it on

N
Nancy Shuker (Auckland, NZ)

The assistance I received from Chris when buying the heat pack was wonderful. Am looking forward to
using it when the weather turns cooler.

C
Charlene Da Silva (Wellington, NZ)
Great product

Great heat pack, smell really good. Easy to use/heat. Did not use as cold yet. And always very practical as it has handles!

G
Gillian Sciascia (Auckland, NZ)
LOVING KIND FACE

I love my Natural Heat Pack it smells & feels beautiful.
Would Highly recommend purchasing one.
Every home NEEDS one. Thank-you so much

F
F. (Masterton, NZ)
Fantastic Heat pack

The best one I’ve ever had, nice and long so fits around lumber area /lower back, very useful for cold days and sore muscles to tuck in track pants while at home, aswell as back use and legs, an all body parts purpose heat pack. The stitching secured the internal fill nicely unlike other brands that aren’t even fill and move about.

Hi Fernie. Thank you for taking the time to post your feedback and we are thrilled you find the features of Natural Heat Pack useful, and an improvement on other heat packs you have experienced :) Chris

S
Suzanne O'Leary (Auckland, NZ)
Great service - beautiful fabric and well made

Despite L4 my order arrived very quickly. I love the beautiful fabric - it just feels like great quality and the masks and heat packs are really well made.

S
Sam McIntyre

Excellent service, quick delivery and beautiful product! Thanks guys!

J
JOY WILSON (Auckland, NZ)
COMFORT

THIS NATURAL HEAT PACK IS JUST LUXURY FOR YOUR BODY. I LOVE THE COMFORT AND WARMTH IT GIVES AND IT
IS SNUG WHEREVER YOU PUT IT. THE HANDLES ARE MARVELOUS TO ADJUST POSITION OR HANG IT UP WHEN NOT IN USE. I DO TUCK HANDLES UNDER THE PAD WHEN I MICROWAVE IT
CONGRATULATIONS KINDFACE YOU HAVE EXCELLED ONCE AGAIN.

B
Bryan Smith (Auckland, NZ)
Mr Bryan Smith

Product very good, service very good.

K
Kathleen Benfell (Auckland, NZ)

I have bought these for part of a Christmas gift. But I’m delighted with the look of them. Sorry I can’t give a better review. The service was quick and excellent. Kind regards Kathie

J
Jennie Lowe (Auckland, NZ)
Totally happy with Kind Face - Super fast delivery !

I saw the advert in the Herald, and went online to order. I even got the blue colour material which wasn't available right then. However, I got the colour blue I wanted and I received my order in 2 days. One of the pack was even delivered to Wellington as requested. Spot on personal attention, and am now thinking of getting the Eye pack. Highly recommended!!

M
Melanie (Auckland, NZ)
Awesome

Awesome heat pack! Made with luxury in mind. Smells great and perfect for so many different things. Have used for sore arm, sore neck, cold days, period pain and looks great hanging around the house! Also love the way it can be used as a heat pack as well as a cold pack from the freezer. Thanks Kind Face

P
Philippa (Whangamata, NZ)
Dreamy heat pack

I love my heat pack - I've had it around my neck every day while I work from home for good old cosy vibes, and I love the lavender scent. Really nice quality.

D
Diana (Auckland, NZ)
Heat pack

Well made product with clear detailed instructions. Great to have handles to hold the pack securely around neck area

FAQs

Long enough to do its job. A two-minute heat-up carries you through winding down, and you can top it up in 30-second bursts. From the freezer, it comes out properly cold and stays that way well into use, without ever freezing solid.

The linen spot cleans with a damp cloth and a little mild detergent. The flaxseed inner can't be washed or submerged, so keep the pack dry and let it air fully if it ever gets damp.

Years, with normal use. Flaxseed doesn't scorch and go stale the way wheat does. Keep it dry, heat it as directed, and it keeps working.

No. It's a light, natural aroma that lifts as the pack warms and settles between uses. We use real dried lavender flowers, not fragrance oil.