Heat & Cold Pack
Why You'll Love It
- Relief That Lasts – Flaxseed holds heat or cold for longer than wheat or gel, easing pain without constant reheating.
- Feels Like a Warm Hug – Soft stonewashed linen and gentle weight melt away stress and tension in minutes.
- Naturally Calming – Infused with dried lavender to soothe your senses and help you truly relax.
- Safe, Beautiful & NZ-Made – Handcrafted in Auckland from natural, durable materials you can trust next to your skin.
Warm it for soothing relief that eases tight muscles and melts away tension, or chill it to calm swelling and headaches. The soft linen and gentle weight feel instantly comforting, helping you unwind whenever you need a break.
Whether it’s sore shoulders after work, cramps that stop you in your tracks, or the stress of a busy day, this pack is a simple, natural way to feel better. Easy to use, safe, and made to last, it’s the kind of comfort you’ll wonder how you lived without.
We only use the best materials sourced through specialist NZ businesses.
- Turkish Stonewashed Linen - STANDARD100 by OEKO-TEX® certified
- NZ made raw cotton cord
- Canterbury grown flaxseed
- Dried lavender flowers
- Spun polyester thread
- Cotton label
Spot clean only with a damp cloth. DO NOT wash or get wet.
If your Natural Heat+Cold Pack gets wet, dry it immediately (dehumidifier is best) or air dry in the sun.
DO NOT heat in the microwave if wet.
Enjoy free NZ shipping on orders over $150.
For a full list of our shipping rates click here.
We ship across New Zealand and over 100 countries throughout the world using Aramex, NZ Post, FedEx, DHL and other specialist freight partners.
Pickup available at Kind Face Workroom: Mon - Fri, 9am - 4pm (except stats).
Click here to view our refund policy.
We do believe in the saying “the customer is always right”, and if you feel you'll not get the intended value from your purchase - please reach out to us.
Heating
Use microwave only. DO NOT use a gas or electric oven.
Microwave heating times will vary due to appliances. Add a mug of water next to the product when heating.
The water provides hot moisture which is absorbed, preventing the flaxseed and linen from overheating and burning. Ensure the Heat Pack can rotate freely on the microwave turntable. Heat in a clean microwave for 120 seconds. This should make it hot enough to be comfortable, but non-burning temperature. You may warm it further in 30-second increments until the desired temperature is reached.
Cooling
Pack your Heat+Cold Pack inside a clean plastic bag (provided during shipping) and place in the fridge or freezer for a minimum of 2 hours. It will not become an ice block if you leave it in the freezer for an extended time. Remove from the bag and apply directly to skin.
Why choose the natural heat & cold pack?
Your Daily Ritual of Relief
After a long day, a few quiet minutes with the Heat & Cold Pack can make all the difference. Warm it for a gentle, lasting heat that melts away tension, or chill it for a refreshing cool that clears your head. The soft linen and calming lavender scent create a moment that’s just for you — no screens, no rush, just pure comfort.
It’s more than a heat pack — it’s a way to reset your body and mind. Whether you’re unwinding before bed or taking a midday pause, it helps you slow down, breathe deeply, and feel lighter in your own skin.
Relief Wherever You Need It
From easing cramps and soothing stiff shoulders to calming migraines or warming cold feet, this pack adapts to whatever your body needs. Use it hot or cold, and enjoy relief that feels natural, safe, and effective.
Lightweight and easy to position, it moves with you — from bed to sofa to your desk. Durable and made to last, it’s always ready to help, season after season, whenever pain or tension tries to slow you down.
We Dream It, And We Make It
We spend a lot of time thinking about what we can do to sleep, and live better. It’s a challenge that has kept us up at night - metaphorically speaking.
The truth is, we sleep pretty darn well. And that’s the simple mission behind Do Not Disturb (and our sister brand Kind Face): to improve lives through better sleep, and living.
If you are wondering who makes these proven-to-perform sleep essentials - we do. Each one is made by hand in our own workroom, which is a rarity these days. This allows us to protect our quality, our people, and our purpose.
Take a look through our Instagram page or visit our Auckland workroom - to get to know us a little better.
FAQS
Yes. The three-section design and soft, flexible flaxseed fill let it mould comfortably to different areas of the body. Use it to ease neck and shoulder tension, soothe a sore back, calm menstrual cramps, warm cold feet, or relieve joint aches. Hot or cold, it’s made to give targeted comfort wherever you need it most.
Absolutely. Every pack is designed for safe microwave heating and freezer cooling when used as directed. Flaxseed retains heat and cold without the risk of melting, leaking, or overheating like some synthetic options. Just follow the included heating and cooling instructions for best results and long-lasting performance.
No burnt popcorn or chemical odours here. Our packs are filled with Canterbury-grown flaxseed and natural dried lavender, so you’ll enjoy a gentle, calming aroma when warmed. If you choose the unscented option, you’ll simply notice the clean, natural scent of the linen and flaxseed.
While the flaxseed-filled inner cannot be washed, you can spot-clean the stonewashed linen exterior with a damp cloth and mild detergent. Allow it to dry completely before reheating or cooling. This helps maintain freshness and extend the life of your pack.
Unlike mass-produced wheat bags or gel packs, ours are handcrafted in Auckland from 100% stonewashed linen, Canterbury-grown flaxseed, and natural lavender. They hold heat or cold for longer, feel soft and breathable against the skin, and avoid the burnt or synthetic smells common in cheaper alternatives. It’s a safer, more beautiful, and longer-lasting way to find relief.
